Remedy or cure for service failure?

Remedy or cure for service failure?: Effects of service recovery on customer satisfaction and loyalty

Purpose – This paper aims to contribute to a growing body of service recovery knowledge by examining the relationship between service recovery, consumer satisfaction and loyalty in a commercial banking environment. Design/methodology/approach – A conceptual framework encompassing th\e concepts of service recovery, communication, customer satisfaction and customer loyalty in the commercial bank ...

Strategy Formulation for Service Failure Recovery, Using Mixed Research Method

The purpose of this study is to explain the strategies affecting the failure recovery in significant services which researches had previously disregarded. Since more than half of the total global wealth comes from the service sector, this study gains importance. Service failures and failed recoveries are among the leading causes of customer switching behavior from service organizations. The exi...

How to Cure Self-Deception: An Augustinian Remedy

Erythrocyte transfusion: remedy or poison?

Heliotherapy or Sun Cure

but on light for its life, and even the lightest clothing constitutes an artificial barrier between the body and the sun, that great source of life and energy. The practice of sun cure is as old as the earth, and a common saying is that ' There is nothing new under the sun Experimental contributions.?The remarkable successes of isolation in cases of surgical tuberculosis at high altitudes have ...